Commercial Agreement

Subject to timely payment and compliance with this Agreement, SOS grants Customer a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to install and use the Software solely for Customer’s internal business operations during the paid subscription term and within the purchased installation, user-seat, and protected-agent limits.

Each Developer, Security, and Employee account is a licensed seat. Customer may not share credentials, exceed purchased seat limits, clone licensed installations, rent, lease, sublicense, resell, publish, redistribute, or provide the Software to another organization except with SOS’s prior written authorization.

Protector — Powered by ADAM AI is a defensive software tool intended to assist Customer in identifying, authenticating, monitoring, restricting, reviewing, and responding to artificial-intelligence agents, automated systems, and related security events. ADAM may ingest findings from third-party security products such as Microsoft Defender. ADAM is not represented as a replacement for antivirus, endpoint detection and response, firewalls, backups, identity management, professional security personnel, or other controls appropriate to Customer’s environment.

NO SOFTWARE CAN GUARANTEE COMPLETE SECURITY. SOS does not warrant that ADAM will identify, stop, contain, quarantine, remediate, or prevent every malicious, defective, compromised, unauthorized, misconfigured, rogue, internal, external, infected, impersonating, coordinated, swarmed, hived, or otherwise harmful agent, model, process, file, user, service, device, network, or attack.

Detection, classification, quarantine, Rykers review, Incinerator approval, or other Software labels are decision-support and control states and do not constitute a guarantee that a threat has been eradicated, that a subject is malicious, or that Customer’s environment is safe.

Customer retains sole responsibility for its systems, networks, data, credentials, employees, contractors, agents, models, devices, backups, access controls, regulatory obligations, security architecture, business continuity, disaster recovery, and decisions made using the Software. Customer must maintain independent, tested backups and recovery procedures before installation, update, containment, quarantine, credential revocation, system restart, rollback, or other material action.

Customer acknowledges that harmful activity may originate from Customer’s own authorized agents, employees, contractors, third-party agents, compromised agents, infected agents, unknown agents, independent rogue agents, coordinated swarms, hives, malicious automation, or systems outside SOS’s control. SOS is not the operator, author, controller, employer, principal, or guarantor of such third parties or agents and is not responsible for their acts or omissions merely because the Software observes, reports, blocks, permits, or fails to identify an action.

Customer understands that security intervention and normal software operation may cause interruption. Installation, configuration, scanning, containment, quarantine, credential revocation, isolation, update, rollback, restart, firewall or network changes, endpoint-security actions, false positives, false negatives, third-party failures, hardware failures, or suspected-threat response may result in downtime, delay, loss of access, reduced functionality, or operational disruption.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SOFTWARE AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” SOS DISCLAIMS ALL EXPRESS, IMPLIED, STATUTORY, AND OTHER WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, UNINTERRUPTED OPERATION, ERROR-FREE OPERATION, SECURITY, RESULTS, AND FITNESS FOR CUSTOMER’S SPECIFIC NETWORK OR REGULATORY ENVIRONMENT.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SOS AND ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AFFILIATES, LICENSORS, AND SUPPLIERS SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, ENHANCED, OR CONSEQUENTIAL DAMAGES OR LOSSES OF ANY KIND.

This exclusion includes, without limitation, loss of profits, revenue, business, customers, clients, contracts, opportunities, bids, goodwill, reputation, data, files, credentials, intellectual property, productivity, labor hours, wages, employment, jobs, personnel, merger or acquisition opportunities, financing, computer availability, network availability, system availability, production time, or business continuity, whether arising from use, inability to use, security events, downtime, false positives, false negatives, agent activity, updates, containment, remediation, or third-party services.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SOS’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SOFTWARE, SERVICES, OR THIS AGREEMENT SHALL NOT EXCEED THE AMOUNTS ACTUALLY PAID BY CUSTOMER TO SOS FOR PROTECTOR — POWERED BY ADAM AI DURING THE SIX MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. This limitation applies regardless of the theory of liability and even if a remedy fails of its essential purpose, except where applicable law prohibits such limitation.

To the extent permitted by law, Customer will defend, indemnify, and hold harmless SOS and its owners, officers, employees, contractors, affiliates, licensors, and suppliers from third-party claims, damages, liabilities, penalties, costs, and reasonable legal fees arising from Customer’s unlawful use, unauthorized deployment, violation of this Agreement, failure to maintain required permissions or backups, Customer-controlled agents or personnel, or Customer’s violation of law or third-party rights.

SOS and its licensors retain all right, title, and interest in Protector — Powered by ADAM AI, including source code, binaries, designs, interfaces, documentation, detection logic, control logic, licensing systems, trademarks, and derivative works. Except to the limited extent applicable law expressly prohibits restriction, Customer may not copy for third-party use, publish, distribute, sell, resell, sublicense, remove licensing controls, bypass seat enforcement, defeat installation binding, extract signing material, reverse engineer, decompile, disassemble, or create a competing derivative product from the Software.

The Software may use signed licenses, installation binding, user-seat counts, protected-agent limits, subscription status, cryptographic identifiers, and activation checks to enforce this Agreement. SOS may suspend license renewal or future activation if payment fails, a subscription ends, licensed limits are materially exceeded, or licensing controls are intentionally bypassed. License telemetry is limited to information reasonably necessary to administer licensing, security, updates, and support.

SOS may provide security, reliability, compatibility, and feature updates. Customer may receive advance notice of planned updates where practical; emergency security updates may require shorter notice. Updates may restart Software components or require Customer action. Customer is responsible for maintaining a supported Windows environment and for reviewing maintenance windows, backups, and rollback procedures.

SOS does not require Customer card numbers; payment processing is handled by Stripe. The Software may process customer-created account information, agent identifiers, security events, evidence, licensing identifiers, and support diagnostics necessary to provide the product. Customer is responsible for ensuring it has lawful authority to process employee, contractor, client, agent, and third-party data submitted to the Software.

Microsoft Defender, Windows, Stripe, OneDrive, Microsoft 365, n8n, APIs, AI models, network services, and other third-party products are provided by their respective providers. SOS is not responsible for changes, outages, vulnerabilities, data loss, availability, pricing, or conduct of third-party products beyond obligations expressly accepted by SOS in writing.

Support assists with the Software and documented deployment path. Support does not make SOS the Customer’s managed security provider, system administrator, incident-response insurer, legal advisor, regulatory officer, or guarantor of recovery unless a separate written services agreement expressly states otherwise.

Implementation fees are due at purchase unless otherwise agreed. Platform and additional-seat fees recur at the billing interval shown at checkout until canceled. Seat and agent entitlements may be increased through approved billing channels. Unpaid, canceled, refunded, disputed, fraudulent, or chargeback-related transactions may result in suspension of license refresh, support, updates, additional activation, or access consistent with applicable law and contractual obligations.

Customer may stop using the Software and cancel future subscription renewal subject to the applicable Stripe billing terms and any non-refundable fees disclosed at purchase. SOS may terminate or suspend access for material breach, unlawful use, deliberate license circumvention, or nonpayment after any required notice or cure period. Provisions concerning payment obligations, intellectual property, disclaimers, limitation of liability, indemnification, and dispute terms survive termination.

This Agreement is governed by the laws of the State of Georgia, without regard to conflict-of-law principles, except to the extent federal law applies. Unless the parties agree in writing to another dispute process, any action relating to this Agreement shall be brought in a court of competent jurisdiction located in Georgia, and each party consents to personal jurisdiction there, subject to any non-waivable rights under applicable law.

This Agreement, the order/checkout terms, incorporated privacy notices, and any signed statement of work constitute the agreement concerning the Software and supersede prior inconsistent discussions concerning the same subject. If a provision is unenforceable, it will be modified only to the minimum extent necessary and the remaining provisions remain effective. Failure to enforce a provision is not a waiver.

Customer agrees that checking the acceptance box, completing payment, activating the Software, or using the Software constitutes electronic acceptance of this Agreement. SOS may retain the agreement version, acceptance timestamp, purchase identity, customer identity, Stripe transaction identifiers, license identifier, and related evidence of acceptance.